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FAQ 1: I am looking for products which you don't have on the website. Can you help?
A1. Yes we will try our best to source the products for you from our extensive range of suppliers in Japan. Please send us an email at firstname.lastname@example.org with the details of products including parts no and your country of residence (to calculate the shipping cost). We will email you with the price and ETA before you decide to order the products from us.
FAQ 2: Do you offer refund or guarantees.?
Yes, we offer refunds and 14 days satisfaction guarantee. On top of that, all of the products we ship are covered by insurance which will cover item loss, damage and stolen packages. For further information, please visit terms and conditions, shipping and returns.
FAQ 3: What are your shipping charges?
Shipping charges vary between countries and depending on the products weight. To view the shipping charges, please sign up with Banzai Hobby and add the products you wish to purchase in your cart. Then you will be able to view the shipping charges instantly.
FAQ 4: Do I have to pay extra for insurance?
No, insurance fees are already included in our shipping price. So you do not have to pay extra for insurance?
FAQ 5: How long would it take to receive my products once I have placed an order?
We aim to process your order within 24hrs and ship the products off to you (excluding weekends and Japanese public holidays. Please see shipping and return for further information). Once products have left our depot in Japan, it takes anything from 1-8 working days depending on your location. For further information, please visit shipping and returns.
FAQ 6: I think I have received a product with a manufacturers fault. What should I do?
If you believe that the item you have bought from us has a manufacturer fault, please contact us within 3 days from the time you received the product and we will further investigate the matter and we will come up with solution for you.
FAQ 7: I think my product is damaged during transit. What should I do?
If you receive your order and find that it has been damaged in transit or by the courier, we are more than happy to assist with any claims to EMS. You will receive a refund / compensation through EMS as all the products are sent using EMS and are covered by insurance.
FAQ 8: I haven't received my order after 12 working days... What should I do?
If your order goes missing in the post, we will do all we can to follow it up with EMS, but any refunds for items lost in the post must be applied for through EMS.
Any other questions??
If you have any further enquiries, please do not hesitate to contact us at email@example.com.