Processing Time: We aim to process your order and ship the products within 24hrs. Generally speaking, if you can place an order before 2PM Japanese time, we can send the products within same day (Exclude Weekends and Japanese Public Holiday)
Once we have products in stock, we will weight the products and let you know the exact shipping costs.
EMS: All of our products are shipped by EMS Courier (International Courier / Track & Traced)
If you prefer other methods such as SAL (ETA 2-3 weeks) or Via Sea (ETA 2 Months +), please email us at sales@banzaihobby.com with your order and we can process your order manually.
Target Delivery Time: 2-7 working days depending on your location / customs clearance time etc.
Insurance: All our products (shipped by EMS) are insured. So if your products get lost, damaged or stolen on its way from our depot to your door, we can claim insurance. (Please note, we may need proof of lost, damaged or stolen products from your EMS carrier in your country (usually your country post office) to claim for insurance. But don't be scared by this. We can go through this process with you hand by hand.)
Click here to view the most up to date shipping and returns policy.
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