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Shipping & Returns
NEW YEAR Holiday Information (DEC 2012 - JAN 2013)
Due to NEW Year Holiday in Japan,
"We are closed from 28th Dec 2012 - 4th January 2013 (JP Time). "
Order received between these dates will be dispatched again from 5th January 2013.
We apologize any inconvenience this may be causing.
Now SAL Small Packet Shipping is available!!
We are pleased to offer Super Cheap Shipping purchasing at Banzai Hobby using SAL Small Packet!!
Shipping price starts as low as JPY180!
So what is SAL Small Packet?
You CAN NOT track your order if you choose to send it via SAL Small Packet.
We will NOT OFFER any insurance, refund or replacement for missing or damaged order.
PLEASE SELECT at your OWN RISK!
***If you would like fully insured, faster and track and trace service, please choose EMS as your shipping methods. ***
Ideal for people who don't mind waiting longer but would like to save shipping cost.
There are no tracking service or insurance available for this service (Please think this as your ordinary mail) and unfortunately Banzai Hobby (JWWT CO., LTD) cannot accept any claims for missing or damaged products.
We aim to process your order and ship the products within 24hrs except weekends and public holidays in Japan.
EMS Courier comes with insurance and you can track and trace.
If your products get lost, damaged or stolen on its way from our depot to your door, we can claim insurance. (Please note, we may need proof of lost, damaged or stolen products from your EMS carrier in your country (usually your country post office) to claim for insurance. But don't be scared by this. We can go through this process with you hand by hand.)
Target Delivery Time:
Please click here to see EMS target delivery time.
SAL Small Packet target delivery time is anywhere between 1 - 3 weeks. Please click here for further details.
If you choose EMS for your shipping method, your package is insured. So if your products get lost, damaged or stolen on its way from our depot to your door, we can claim insurance. (Please note, we may need proof of lost, damaged or stolen products from your EMS carrier in your country (usually your post office) to claim for insurance. But don't be scared by this. We can go through this process with you side by side.)
If you choose SAL Small Packet, products are not insured and we cannot take any responsibility for loss, damage or stolen package.
If you believe that the item you have bought from us has a manufacturer fault, please contact us within 3 days from the time you received the products and we will further investigate the matter.
Damaged Goods / Missing Items:
If you receive your order and find that it has been damaged in the post, we are more than happy to assist with any claims to EMS. You will receive refunds / compensation through EMS as all the products sent using EMS are covered by insurance. Similarly, if your order goes missing in the post, we will do all we can to follow it up with EMS, but any refunds for items lost in the post must be applied for through EMS.
This is not the case with SAL or Via Sea.
We accept returns for all of our products, given that it is in brand new condition in its original packaging. Please contact us within 3 days from the time you received the products. Please note, we cannot refund the shipping cost and shipping cost back to us is paid by you. Once we received your returned products, then we can refund the money back to your Paypal Account / Credit Card (minus shipping cost).