Important Update Regarding Shipping to Canada

Dear Customers in Canada!

Due to the ongoing Canada Post strike, Japan Post has temporarily suspended all mail service to Canada.

To ensure you continue to receive your orders without delay, we have implemented a new, reliable express shipping option for our Canadian customers that includes all duties and taxes.

1. New Shipping Method: Canada Express Courier (Duties Paid)
We are now shipping all orders to Canada via reliable express couriers like FedEx, UPS, or DHL.

2. All-Inclusive Pricing at Checkout
The price you pay at checkout is the final price. It includes:

• Express Shipping (3-7 business day delivery)

• All Estimated Import Duties & Taxes

• Customs Clearance Fees

This means the courier handles all the paperwork and pays the fees on your behalf. You can simply place your order and wait for your package—with no surprise bills later.

Why did we make this change?
With the standard Japan Post service suspended, this new express method is the most reliable way to get your order to you quickly and worry-free.

Tip to Save on Your Order:

• Combine items into a single order. This is more efficient than placing multiple small orders.

We are committed to providing you with a simple and predictable shopping experience and thank you for your understanding.

Please Note:

• In rare cases, Canadian Customs may request additional information to clear your package. Should this occur, we will contact you directly.

• We will restore the standard Japan Post options as soon as service resumes after the Canada Post strike is over.

For Orders Already Shipped

If your order has already been shipped using Japan Post, please be aware of the following important information regarding delivery to the Canada.

1. Expect Significant Delays
   Your shipment will experience substantial delays until the ongoing Canada Post strike is resolved. We appreciate your understanding as this situation is outside of our control.

2. Potential for Holding or Return
   There is an increased risk that parcels may be held by Canada Post during the labor disruption or returned to us.

3. A Request for Your Patience
   We understand that this situation is incredibly frustrating. Please know that we share your frustration.

Our team is committed to supporting you, but this issue is caused by factors entirely beyond our control. We kindly ask for your continued patience and understanding.

We are monitoring the situation closely and will provide updates as soon as we have more information.

Thank you for your patience and continued support.