I think I have received a faulty product (manufacturing fault). What can I do?

Contact Us First --- Always. No returns or refunds without our approval.

  1. Contact our support team within 7 days of delivery to request permission to return. Submit a ticket here.

  2. For Manufacturing Defects: We are not the manufacturer, but we will help communicate with them on your behalf. Important: The manufacturer makes the final decisionβ€”not us.

  3. If approved by the manufacturer, you typically pay shipping both ways. If the manufacturer denies your claim, we cannot provide a refund or replacement.

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