My order is missing, damaged, or I have an issue. What should I do first?

Please follow this process:

  1. Contact us first! We strongly prefer to resolve all issues directly. By purchasing, you agree to resolve all problems with us directly before disputing with your bank.

  2. Filing a chargeback without contacting us first is a violation of our policy and will result in permanent account suspension.

  3. To report an issue, please visit our Contact Page with your order number, a detailed description, and photos if applicable.

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