I think my order is lost. What can I do?

  1. First, contact your local postal service immediately with your tracking number to file an investigation.

  2. Then, inform us so we can also lodge a formal investigation with Japan Post to locate your parcel.

  3. Please note: Postal investigations have no fixed timeline and can take 2-3 months. Once Japan Post confirms the item is lost, we can arrange a reshipment or a refund.